Service Executive

Service Executive - Generator Manufacturing Plant

Preference: Women candidates will be given preference in the shortlisting of resumes for this position. Candidates should be equal to or below 30 years of age.

Job Title

Service Executive

Department

Service / Customer Support

Location

Coimbatore, Tamil Nadu

Job Purpose

To provide efficient after-sales service support for generators by coordinating installation, commissioning, troubleshooting, preventive maintenance, warranty support, and customer complaint resolution. The role ensures high equipment availability, customer satisfaction, and timely closure of service requests.

Key Responsibilities

Customer Service & Complaint Handling

• Receive and record customer complaints and service requests.
• Coordinate with customers to understand technical issues and service requirements.
• Ensure timely resolution and closure of service cases.

Installation & Commissioning Support

• Coordinate generator installation and commissioning activities at customer sites.
• Support testing, performance verification, and equipment handover.
• Ensure compliance with installation and operational procedures.

Troubleshooting & Technical Support

• Assist in diagnosing electrical and mechanical issues in generators.
• Coordinate with service engineers and internal teams for fault resolution.
• Track breakdown cases and ensure corrective actions are implemented promptly.

Preventive Maintenance Coordination

• Plan and schedule preventive maintenance activities.
• Monitor maintenance schedules and service contracts.
• Ensure generators operate with minimum downtime.

Warranty & Spare Parts Management

• Process warranty claims and maintain related documentation.
• Coordinate replacement of defective components.
• Work with Stores and Procurement teams to ensure timely availability of spare parts.

Documentation & Reporting

• Maintain service reports, complaint logs, and maintenance records.
• Update ERP/CRM systems with service-related data.
• Prepare daily, weekly, and monthly service reports.

Customer Relationship Management

• Build strong relationships with customers through prompt and professional support.
• Collect customer feedback and support continuous improvement initiatives.
• Ensure high levels of customer satisfaction.

Educational Qualification

• Diploma / B.E. / B.Tech in related field

Experience

• 1-5 years of experience in generator, electrical equipment, motors, alternators, wind energy equipment, or industrial machinery service operations.
• Freshers with strong technical aptitude may also be considered.

Key Skills

• After-Sales Service Management
• Generator Installation & Commissioning
• Electrical Troubleshooting
• Preventive Maintenance
• Breakdown Analysis
• Customer Complaint Handling
• Warranty Claim Management
• Spare Parts Coordination
• Root Cause Analysis (RCA)
• Technical Documentation
• ERP/SAP Knowledge
• MS Excel & Reporting
• Service Coordination
• Customer Relationship Management
• Communication Skills
• Analytical & Problem-Solving Skills

Key Competencies

• Customer Focus
• Technical Aptitude
• Planning & Coordination
• Ownership & Accountability
• Teamwork
• Time Management
• Attention to Detail

Women candidates will be preferred. Candidates must be below or equal to 30 years of age. The Service Executive will be responsible for customer support, complaint handling, generator installation and commissioning coordination, breakdown troubleshooting, preventive maintenance planning, warranty management, spare parts coordination, and service documentation. The role requires strong technical understanding, customer orientation, and coordination skills to ensure timely resolution of service requirements and high customer satisfaction.