Service Excellence Executive/Sr. Executive

Roles and Responsibilities

• Manage customer feedback through various channels (email, chat, social media) to ensure timely resolution of issues.
  
• Develop and implement strategies to improve customer satisfaction ratings by analyzing feedback data.
  
• Collaborate with internal teams (sales, marketing, operations) to resolve complex customer complaints and improve overall service quality.
  
• Conduct regular audits to identify areas for improvement in customer engagement processes.
  
• Provide training sessions on customer experience best practices to team members.