Service Excellence Coordinator

Overview

Mayflower Hospital is seeking a highly professional, service-oriented, and result-driven individual to manage front office operations while supporting patient acquisition and coordination activities. The role requires excellent English communication skills, strong interpersonal abilities, and a patient-centric approach to ensure a seamless experience for all patients and visitors.

Key Responsibilities

Front Office Management

·        Welcome and assist patients, attendants, and visitors in a professional and courteous manner.

·        Manage appointment scheduling, registrations, and patient records.

·        Handle inbound calls, emails, and digital inquiries efficiently.

·        Coordinate with consultants, nursing staff, and other departments to ensure smooth patient flow.

·        Maintain accurate documentation and front office reports.

Sales & Patient Coordination

·        Respond to inquiries regarding hospital services, consultations, and treatment programs.

·        Provide accurate information about hospital facilities, specialties, and healthcare offerings.

·        Conduct timely follow-ups with prospective patients and convert inquiries into appointments.

·        Build and maintain strong relationships with patients through effective communication and service.

·        Track inquiries, follow-ups, and conversion status to support business objectives.

·        Contribute towards patient acquisition and revenue growth initiatives.

Patient Experience

·        Ensure a positive and seamless patient experience at every touchpoint.

·        Address patient concerns promptly and professionally.

·        Maintain the highest standards of confidentiality and patient care.

Qualifications & Experience

·        Graduate in any discipline.

·        2–5 years of experience in Front Office, Patient Coordination, Customer Service, Counseling, Hospitality, Healthcare Services, or Sales.

·        Experience in hospitals, healthcare institutions, fertility centers, or premium service industries will be preferred.

Skills Required

·        Excellent verbal and written communication skills in English.

·        Strong interpersonal and relationship management abilities.

·        Customer-focused and service-oriented mindset.

·        Good organizational and coordination skills.

·        Proficiency in MS Office applications.

·        Ability to work efficiently in a fast-paced environment.

Compensation

Salary will be commensurate with qualifications, experience, and industry standards.