Service Engineer

Job Description Senior Service Engineer

Company: KMI Business Technologies

Website: www.kmi.co.in

Location :

Senior

Mumbai / Bangalore

1

4

Middle

Bareli / Rampur

1

Middle

Delhi

1

Middle

Rudrapur / Patiyala / Chandigarch

1

Purpose:

To deliver high-quality technical support, on-site maintenance, installation, and troubleshooting of multi-function copiers, production printers, and advanced digital imaging systems to maximize machine uptime and customer satisfaction.

Qualifications:

• Graduate or Diploma holder in Electrical, Electronics, Mechanical Engineering, Information Technology, or a related technical discipline.
• Specialized OEM certification in digital imaging equipment or copier repair will be an added advantage.

Experience:

• 4–6 years of core hands-on experience in the installation, servicing, and repair of multi-functional printers (MFPs), photocopiers, or heavy-duty production printing machines.
• Proven experience in technical troubleshooting, handling breakdown calls, and maintaining Annual Maintenance Contracts (AMC).

Key Responsibilities:

• Attend standard printer service calls, emergency breakdown calls, and routine preventative maintenance (PM) requests at client sites.
• Install and configure multi-function copiers, office systems, and production printers at customer locations.
• Diagnose and troubleshoot complex mechanical, electrical, electronic, and print quality related errors.
• Resolve hardware and software issues, including persistent paper jams, firmware glitches, and system/data configuration errors.
• Conduct product demonstrations and train end-users/corporate clients on basic machine handling, operation, and self-care.
• Maintain machine performance and track overall equipment uptime targets across assigned corporate accounts.
• Document and submit accurate service reports, customer visit logs, and machine installation clearance certificates.
• Follow up systematically on Annual Maintenance Contracts (AMCs) and spare parts replacements to maximize account retention.
• Coordinate closely with the internal sales and core technical helpdesk teams to manage customer requirements efficiently.
• Ensure swift closure of pending customer complaints within defined Service Level Agreements (SLAs).

Key Competencies:

• Deep technical knowledge of modern photocopying machines, office printers, interactive boards, and production printers.
• Strong diagnosis skills involving mechanical assemblies, electronic circuit boards, and digital imaging solutions.
• Proficiency in communication with professional email/letter typing skills, and utilizing MS Office (Excel, Word, Outlook) for service reporting.
• Problem-solving capabilities to handle on-site customer friction, print quality complaints, and technical escalation systems.
• Time management and travel readiness across regional zones to support field engineering service deployments.

Contact Details:

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[phone removed]Role & responsibilities

Preferred candidate profile