Service Engineer

Eligibility Criteria: Male

Qualification: BE / Diploma in Mechanical / Electrical / Instrumentation & Control

Experience: 1 to 3 years in a Engineering company dealing in Instrumentation / HVAC products / Industrial Burners / Boilers, working in similar function OR Fresh Candidates can be considered if found willing to trains themselves and work in Service Department

Skill Set Required

• Should be good in Spoken & Written English, Spoken Hindi
• Should be able to work efficiently on MS Office Programmes like Word, Excel and Outlook at a reasonably good speed
• Need to have good understanding of Basics concepts in Physics, Electronics, Sensors and Measurement, Control Systems and Engineering Drawing
• Should be fast in grasping Technical knowledge imparted during the training period.
• Should be able to drive a 2 wheeler and candidate with own vehicle will be preferred.
• Should be ready to travel extensively all over India and abroad.
• Able to work is Industrial Environment which will involve physical handling of the Equipment to be installed / commissioned
• Should be ready to work on Project Sites continiously for time periods upto 1 month
• Candidates preferred with permanent address in or around Mumbai and Pune

Job Responsibilities

• Visiting Site for installation, commissioning, site supervision and technical discussions with customers
• Understanding customers technical requirements and selecting a Product or Service suitable for that customer
• Need to provide technical support to customer over phone, email, WhatsApp, Skype and on site for all Products supplied by IAPL without any time restrictions
• Testing of IAPL manufactured / Supplied products and making the material Test and Inspection reports
• Increase the sales of Spares, AMCs
• Preparing cost estimates for Spares, Services, AMCs, Control Panels and Projects
• Making Proposals, Negotiating Orders and Order Processing through ERP system
• Co-ordination with Customer as well as the internal departments in execution of work
• Payment recovery for Spares, Service and Project Orders.
• Facilitating various Processes like Drawing Approvals, Order amendments, Inspection, Despatch clearances and other co-ordination work post Sales
• Attending customer issues or grievances related to the execution of Service or Project Orders
• Technical support to all internal departments on all the Products
• Handling Customer inspection or Third party inspection
• Technical GRN of Incoming material
• Repairing of Products
• Design of Control Panel including Circuit Diagram, making BOM and Drawings
• Making Cable Schedule and Cable Selection for Control Panels
• Upkeeping and Maintaining of IAPL Test Lab and DEMO setups and arrange annual calibration of all internal meters and measurement devices
• On site or factory Configuration and Programming of Controllers, Safety Systems, Actuators and Electronic Volume converters
  

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