Service Engineer

CASTOFOAM INDIA PRIVATE LIMITED
Department: Service & Maintenance
Position: Service Engineer
Reporting To: Service Manager / Production Manager / Director
Job Location: As per company requirements, Company Office,
Customer Sites, and Project Locations, Sanand, Gujarat, India
Employment Type: Full-Time.
Salary: [phone removed] CTC ANNUAL (YEARLY) transport allowance
included & including all.
Benefits: health insurance, travel allowance, employee benefits after
completion of training period.
1. Job Purpose
To provide installation, commissioning, maintenance, troubleshooting,
and technical support for lost foam casting plants, foundry machinery,
and associated equipment. The Service Engineer is responsible for
ensuring smooth equipment operation, customer satisfaction, and
timely resolution of technical issues.
2. Key Responsibilities
A. Installation & Commissioning
• Install and commission lost foam casting plant machinery at
customer sites.
• Supervise equipment erection, alignment, assembly, and
mechanical installation.
• Assist with electrical panel connections, pneumatic systems,
hydraulic systems, and vacuum systems.
• Conduct machine trials and ensure equipment operates according
to approved technical specifications.
• Coordinate with production, design, and electrical teams during
project execution.
B. Service & Maintenance
• Perform preventive and breakdown maintenance of machinery.
• Diagnose and resolve mechanical, electrical, pneumatic,
hydraulic, and control-system issues.
• Troubleshoot vacuum pumps, compaction tables, sand handling
systems, conveyors, cooling systems, and other foundry
equipment.
• Inspect equipment performance and recommend corrective
actions.
• Prepare service reports and maintain maintenance records.
C. Customer Support
• Attend customer complaints and provide timely technical
solutions.
• Visit customer sites for installation, maintenance, and breakdown
support.
• Guide customers regarding machine operation, maintenance, and
safety procedures.
• Provide technical support by phone, email, and video calls.
• Maintain professional relationships with customers and ensure
customer satisfaction.
D. Project Coordination
• Coordinate with design, production, purchase, and project
departments.
• Verify equipment readiness before dispatch and installation.
• Report on site progress, technical issues, and material
requirements for management.
• Support commissioning schedules and ensure timely project
completion.
• Communicate design modifications and site requirements to the
concerned departments.
E. Documentation & Reporting
• Prepare installation, commissioning, and service reports.
• Maintain records of customer complaints, breakdowns, spare
parts, and service visits.
• Submit daily work reports and travel expense statements.
• Prepare lists of required spare parts and maintenance materials.
• Document recurring technical issues and recommend permanent
solutions.
F. Safety & Quality
• Follow company safety procedures and customer-site safety
requirements.
• Ensure safe handling of tools, electrical equipment, and
machinery.
• Use appropriate personal protective equipment (PPE).
• Ensure machines are tested before handover to customers.
• Follow approved engineering drawings, technical specifications,
and quality standards.
3. Required Qualifications
• Diploma or bachelors degree in mechanical engineering,
Electrical Engineering, or Mechatronics.
• Candidates with relevant industrial service experience will be
preferred.
• Knowledge of industrial machinery installation, maintenance, and
troubleshooting.
4. Required Experience
• Freshers may apply if they have strong technical knowledge and
a willingness to travel.
• Preferred experience: 15 years in industrial machinery, foundry
equipment, material handling systems, or plant installation and
commissioning.
5. Technical Skills
• Mechanical assembly and equipment alignment.
• Knowledge of bearings, gearboxes, motors, pumps, conveyors, and
pneumatic systems.
• Basic knowledge of electrical panels, sensors, motors, and control
systems.
• Understanding of vacuum systems and sand compaction
equipment is an advantage.
• Ability to read mechanical drawings and equipment layouts.
• Basic knowledge of PLC systems and industrial automation is
desirable.
• Proficiency in MS Excel, Word, and service report preparation.
6. Personal Skills
• Strong problem-solving and troubleshooting abilities.
• Good communication and customer-handling skills.
• Ability to work independently at customer locations.
• Willingness to travel within India and, when required,
internationally.
• Positive attitude, discipline, and professional conduct.
• Ability to work under pressure and meet service deadlines.
7. Performance Indicators (KPIs)
The Service Engineer's performance will be evaluated based on:
1. Timely resolution of customer complaints.
2. Successful installation and commissioning of machinery.
3. Reduction in repeat breakdowns.
4. Customer satisfaction and service feedback.
5. Timely submission of service reports.
6. Compliance with service schedules and safety procedures.
7. Efficient use of spare parts and service resources.
8. Support for warranty management and after-sales service
revenue.
8. General Conditions
• The employee must follow company policies, rules, and reporting
procedures.
• The employee must maintain confidentiality regarding company
designs, drawings, customer information, and technical
documents.
• Customer-site visits and travel are required as per business
needs.
• The employee must maintain company tools, equipment, and
service materials responsibly.
• Any technical issue, customer complaint, or safety concern must
be reported promptly to the reporting manager.
9. Expected Outcome
The Service Engineer is expected to ensure reliable machinery
performance, professional customer service, successful plant
commissioning, reduced equipment downtime, and long-term customer
relationships.