MUMBAI · FULLTIME
Service Engineer
BAIF Development Research Foundation
Mumbai · onsite · Posted 3d ago
Sourced from
Undisclosed2–5 yrsfulltimeMumbai
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Section · 01
About this role
- Responding to customer service requests online /off line, diagnosing equipment problems and providing timely and effective.
- Knowledge of PLC, Automation, Electronic equipment servicing and maintenance
- Collaborating with internal teams, including sales, engineering and product development, to address customer needs and provide technical assistance.
- Documenting service activities, including service reports, repair logs and customer communication, to maintain accurate records and ensure traceability.
- Your tasks
- Diagnose technical issues reported by customers through phone, email, or ticketing systems, providing remote troubleshooting and guidance.
- Schedule and coordinate service visits and appointments with customers, ensuring efficient use of time and resources.
- Perform preventive maintenance activities according to manufacturer specifications and service agreements.
- Provide training and technical assistance to customers and end users on equipment operation, maintenance procedures and troubleshooting techniques.
- Communicate effectively with customers, explaining technical concepts and solutions clearly and concisely.
- Escalate complex or unresolved issues to senior engineers or management for further investigation and resolution.
- Stay updated on product developments, technical advancements and industry trends to maintain expertise and provide proactive support.
- Knowledge of PLC, Automation, Electronics equipment servicing .
- People from Solar /Inverter/ Automation industry will be preferred.
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Section · 02
Skills
AutomationPLCSERVICE ENGINEERTechnical Troubleshootingequipment maintenanceElectronics Servicing
Section · Company
About BAIF Development Research Foundation
BAIF Development Research Foundation
Non-Profit
750
employees
1967
59 years old
Pune, Maharashtra
India
₹4.8L PA avg
Avg at BAIF Development Research Foundation
About
BAIF promotes sustainable livelihoods in rural India through technology and research, enhancing agricultural productivity and supporting community welfare initiatives.
Industries
Non-ProfitManufacturing
Employee ratings
10 reviews
3.4/ 5
Culture
3.8
Career growth
3.1
Work-life
3.6
Employees rate it well for
Job Security40Overall Company34
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