Service Engineer

Function: Service Delivery

Job Category: Engineering

Service Engineer

Job Purpose

Provides technical engineering support and executes field service activities, ensuring high-quality service delivery and customer satisfaction.

Key Accountabilities

• Performs technical tasks and troubleshooting in the field, contributing to the functionality of equipment and diagnosing and resolving technical issues in collaboration with the service team and customers.
• Provides technical support and guidance to customers, enhancing their experience and ensuring the reliability of products in operation.
• Collaborates across multiple customers, external stakeholders and cross-functional teams to coordinate on-site activities and share expertise, ensuring timely and efficient service delivery and contributing to service delivery excellence.
• Participates in the continuous development of field service processes and methods by providing feedback on service processes and equipment performance, aiming for increased efficiency and customer satisfaction.
• Maintains accurate records and reports of field service activities, ensuring compliance with company policies and customer requirements. Adheres to safety and quality standards.

Level Description

Business Impact: Broadens impact by providing more advanced technical solutions that enhance service delivery and customer relationships within a wider technical area.

Knowledge and Experience: Expands technical proficiency to handle more complex service activities and provides specialized support within the field.

Innovation and Change: Drives change by recommending and adopting new approaches to enhance service efficiency and effectiveness. Solves technical issues requiring interpretation and understanding of technical documentation and equipment specifications.

Teamwork and Leadership

Teamwork and Leadership: Plays a key role in the team by offering expert advice and actively collaborating on service projects.

Communication and Networking

Communication and Networking: Communicates with a broader network of stakeholders, enhancing service coordination and execution.

Travel Mobility

• Willingness to travel extensively worldwide (up to 80%).
• Ability to mobilize at short notice to support customer requirements.
• Ability to work onboard vessels, at ports, and in shipyards globally.

Success Measures

• Safe execution of service activities.
• High customer satisfaction and service quality.
• Successful delivery of complex overhauls and troubleshooting assignments.
• Effective technical leadership and knowledge sharing.
• Timely and accurate technical reporting.
• Compliance with Wartsila safety, quality, and operational standards.

Ideal Candidate

A marine professional with strong hands-on experience on medium-speed 4-stroke engines, capable of independently leading global service assignments, supporting customers, mentoring colleagues, and delivering technical excellence in a dynamic field service environment.

Other required skills

• Relevant years of expertise in Wartsila Lifecycle Products and Services
• Good Cultural knowledge
• Strong result orientation
• Strong will to win

Job Location: Remote

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.