MUMBAI · FULLTIME
Service Engineer
AROHA TECHNOLOGIES
Mumbai · onsite · Posted 13d ago
Sourced from
Undisclosed1–4 yrsfulltimeMumbai
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Section · 01
About this role
Role Definition: The Service Engineer is responsible for the installation, commissioning, servicing, troubleshooting, and maintenance and calibration of automated systems. The role also supports the Customer Support team by performing calibration of standard NDT Products, coordinating with customers, and maintaining service documentation to ensure timely and effective customer support.
Responsibility Deliverable:
1. Installation Commissioning
2. Preventive Breakdown Maintenance
3. Technical Support Troubleshooting
4. PLC Programming, Wiring IC
5. Calibration of Standard Products
6. Customer Coordination Documentation
2. Preventive Breakdown Maintenance
3. Technical Support Troubleshooting
4. PLC Programming, Wiring IC
5. Calibration of Standard Products
6. Customer Coordination Documentation
Tasks Activities:
Installation Commissioning
Install and commission automated systems
Configure PLC, HMI and IC devices
Perform system testing and customer handover
Prepare commissioning reports
Install and commission automated systems
Configure PLC, HMI and IC devices
Perform system testing and customer handover
Prepare commissioning reports
Preventive Breakdown Maintenance
Perform preventive maintenance
Attend breakdown calls and resolve issues
Replace faulty components when required
Maintain service records
Perform preventive maintenance
Attend breakdown calls and resolve issues
Replace faulty components when required
Maintain service records
Troubleshooting Technical Support
Provide onsite and remote technical support
Support system upgrades and modifications
Coordinate with internal teams
Ensure timely closure of service requests
Provide onsite and remote technical support
Support system upgrades and modifications
Coordinate with internal teams
Ensure timely closure of service requests
PLC Programming, Wiring IC Activities
Perform PLC programming and troubleshooting
Carry out wiring and panel testing
Verify system performance
Follow safety and quality standards
Perform PLC programming and troubleshooting
Carry out wiring and panel testing
Verify system performance
Follow safety and quality standards
Calibration of Standard Products
Calibrate NDT Products Systems
Maintain calibration records
Ensure calibration quality and timely completion
Follow internal calibration procedures
Calibrate NDT Products Systems
Maintain calibration records
Ensure calibration quality and timely completion
Follow internal calibration procedures
Customer Coordination Documentation
Coordinate with customers on service and calibration status
Prepare service and calibration reports
Maintain accurate service documentation
Coordinate with customers on service and calibration status
Prepare service and calibration reports
Maintain accurate service documentation
Measurement Metrics:
Installation Commissioning Completion
Service Response Time
Breakdown Resolution Time (MTTR)
Preventive Maintenance Compliance
First-Time Fix Rate (FTFR)
Calibration Turnaround Time
Service Documentation Accuracy
Customer Satisfaction (CSAT)
Customer Response Follow-up Timeliness
Safety Quality Compliance
Service Response Time
Breakdown Resolution Time (MTTR)
Preventive Maintenance Compliance
First-Time Fix Rate (FTFR)
Calibration Turnaround Time
Service Documentation Accuracy
Customer Satisfaction (CSAT)
Customer Response Follow-up Timeliness
Safety Quality Compliance
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
CSATBreakdown MaintenancePLCcustomer satisfactionCustomer SupportPanel TestingTechnical SupportTroubleshootingNDTPLC Programmingsystem testingProgrammingQuality CompliancemaintenancePreventive Maintenancecompliance
Section · Company
About AROHA TECHNOLOGIES
AROHA TECHNOLOGIES
IT Services & Consulting
32
employees
2009
17 years old
Tampa
US
₹3.4L PA avg
Avg at AROHA TECHNOLOGIES
About
AROHA TECHNOLOGIES provides specialized consultancy in business intelligence and data integration, addressing clients' technological challenges in data management.
Industries
IT Services & Consulting
Employee ratings
10 reviews
3.5/ 5
Culture
2.8
Career growth
2.7
Work-life
3.0
Employees rate it well for
Skill Development36Overall Company35
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