Service Engineer

Role & responsibilities

• Provide technical support and after-sales service for agricultural implements and farm machinery.
• Attend and resolve customer and dealer technical complaints within defined timelines.
• Conduct field visits for product inspection, troubleshooting, diagnosis, and repair.
• Support dealers/service partners in resolving technical and product-related issues.
• Identify product failures, recurring complaints, and technical problems and recommend corrective actions.
• Provide technical guidance regarding installation, operation, maintenance, and servicing of implements.
• Conduct product demonstrations, service camps, field trials, and operator training for dealers and customers.
• Coordinate with R&D, Quality, Production, Sales, and Spare Parts teams for technical issue resolution.
• Prepare and maintain service reports, complaint reports, field visit reports, warranty claims, and technical feedback.
• Monitor warranty-related complaints and ensure proper documentation and closure.
• Support dealers in maintaining adequate service tools, spare parts, and technical infrastructure.
• Collect market feedback regarding product performance, competitor products, customer requirements, and recurring failures.
• Assist in new product launches and field validation/trials of agricultural implements.
• Ensure timely closure of customer complaints and maintain high levels of customer satisfaction.
• Travel extensively within the assigned territory as required for field service activities.

Preferred candidate profile

Candidates with a background in Agricultural Implements Service / After-Sales Service are mandatory.