Service Engineer

Designation:

Executive Client Servicing

Job Location:

Ahmedabad

Department:

Client Servicing

Grade/ Level:

L2 / B

Direct Reporting To:

MD

Direct Reportees:

None

New Position/ Back Fill:

New

No. of openings:

1

Job Purpose:

He will be responsible for installation, service and repairs of our product range.The repair and installation duties may be performed at client s place of business.

Responsibilities:

• Commissioning/ installation of our products at client premises/ place of business primary focus on Electrical aspect.
• Need to Assist Team ( Mechanical side) on site of installation.
• Interacting with clients for their service queries, complaints or any technical trouble shooting.
• Registering complaints as per defined process in ERP.
• Attending service calls at clients premises or onsite for a) warranty b) out of warranty and c) AMC.
• Preparing service report and get the same duly signed stamped by customer. (Warranty: service Visit without charge, Out of warranty visit: chargeable)
• Resolving service queries and complaints within defined timelines.
• Providing the parts to the clients closing the complaint within TAT.
• Documenting technical knowledge in the form of notes and manual.
• Smooth co-ordination with vendors and concerned departments internally for procuring spare parts and providing to clients for timely resolution of complaints.
• Monitor costs and expenses related to assist in budget for Installation.
• Bringing client in servicing contract, maintenance activities Ensure Client Satisfaction.
• Responsible for assisting with any additional tasks as assigned by the Company

Requisite Skills:

• Use of ERP is MUST.
• Excellent client-interfacing skills
• Administrative skills
• Excellent communication skills (written and verbal)
• Analytical skills
• Attentiveness to details
• Good listening
• Knowledge of functioning of businesses

Desired Skills:

• Installation and Servicing in time bound manner
• Ability to perform under pressure
• Being performance-driven and focused on results

Education:

Degree/Diploma / ITI :- Electrical

Relevant Experience:

A minimum of 2-3 years in Servicing of Manufacturing Sector.

CTC per month:

25000 To 30000

Total Experience:

Up to 2-3 years

Will travel

Yes. ( As per Requirement)

Monthly Net Salary:

Preferred Domain:

from mfg. ind

PF

Compulsory

Reference Companies:

Small Medium Enterprises

Gender:

Male

Marital Status:

Prepared By:

Date

Approved By:

Date