Service Engineer

Job Title: Service Engineer (Desk-Based Support)

Location: Chennai

Experience: 2+ Years

Industry: Heavy Equipment / Mining / Construction Equipment

Job Description

We are looking for a Service Engineer with hands-on field service experience in the Heavy Equipment, Mining, Construction Equipment, or Earthmoving Equipment industry. This is a desk-based role where the candidate will provide technical support, equipment troubleshooting, maintenance guidance, and service coordination for customers and field teams.

The ideal candidate should have strong exposure to equipment diagnostics, maintenance practices, troubleshooting, and customer support within OEMs or dealer service organisations.

Key Responsibilities

• Provide remote technical support and troubleshooting assistance to customers and field service teams.
• Analyse machine issues and recommend corrective actions.
• Support equipment maintenance, repairs, and fault diagnosis activities.
• Interpret service reports, fault codes, and machine health information.
• Coordinate with field engineers, dealers, and customers to resolve technical issues.
• Maintain service documentation and prepare technical reports.
• Support preventive and predictive maintenance initiatives.
• Escalate critical issues and coordinate with internal technical teams.
• Monitor equipment performance and identify recurring failures.

Educational Qualification

• Diploma / BE / B.Tech in Mechanical or related disciplines.