Service Engineer

Role & responsibilities

Customer Service & Field Support

• Visit customer sites regularly for service and technical support.
• Attend customer complaints and resolve equipment-related issues.
• Perform troubleshooting, maintenance, and servicing of VR Coatings products.
• Support equipment installation, commissioning, and start-up activities.
• Provide preventive maintenance and operational guidance to customers.
• Prepare service reports after customer visits.
• Coordinate with the internal technical team for complex issues.

Technical Responsibilities

• Understand the working principles of mechanical equipment, pumps, valves, and fluid handling systems.
• Identify mechanical faults and assist in corrective actions.
• Carry out basic equipment inspection, repair, and replacement of components.
• Follow company service procedures and safety requirements.
• Maintain proper records of customer visits, service activities, and spare parts requirements.

Customer Relationship Management

• Maintain professional relationships with customers.
• Ensure timely response to customer service requirements.
• Identify recurring equipment problems and report them to the concerned team.

Support customer satisfaction and retention through effective service.

Preferred candidate profile

Criteria

Requirement

Education

ITI / Diploma in Mechanical Engineering

Experience

13 Years

Industry Background

Machine Manufacturing, Special Purpose Machines (SPM), Hydraulic Systems, or similar mechanical industries

Alternative Experience

Candidates with hands-on mechanical experience in car garages may also apply

Location

Chennai & Bangalore

Travel

Willingness to travel to customer locations

Driving

Two-wheeler riding capability preferred

• Basic mechanical troubleshooting
• Knowledge of pumps, valves, and fluid handling equipment
• Understanding of hydraulic systems
• Mechanical assembly and disassembly
• Use of basic measuring and hand tools
• Equipment maintenance and servicing
• Reading basic mechanical drawings (preferred)
• Basic computer knowledge for service reporting