Service Engineer

Job Description Service & Commissioning Engineer

Department: Service & Customer Support
Industry: Data Centre Power Distribution, Electrical Panels, PDUs, RPPs, SCVS, Transformers
Location: Pune
Experience: 5–8 Years

Position Overview

• The Service & Commissioning Engineer will support installation, testing, commissioning, troubleshooting, preventive maintenance, and customer support activities for PDUs, RPPs, SCVS, transformers, and electrical distribution systems across India.
• The role will play a key part in delivering reliable after-sales support, ensuring customer satisfaction, and supporting the growth of Rishab Industries’ direct market presence.

Key Responsibilities

• Execute installation, testing, commissioning, and handover of PDUs, RPPs, SCVS, transformers, and electrical distribution systems.
• Independently lead site commissioning activities and obtain customer sign-off.
• Conduct pre-commissioning inspections and verify compliance with approved drawings and specifications.
• Coordinate with customers, consultants, contractors, and project teams during commissioning activities.
• Attend breakdown calls and provide timely technical support.
• Diagnose electrical, control, protection, and communication-related faults.
• Perform root cause analysis and recommend corrective actions.
• Support warranty claims and technical issue resolution.
• Ensure service requests are closed within committed timelines.
• Conduct preventive maintenance visits and equipment health assessments.
• Support Annual Maintenance Contract (AMC) activities.
• Maintain detailed service records, maintenance history, and commissioning documentation.
• Train customer operations and maintenance teams during project handover.
• Act as the primary technical interface between customers and factory teams for service-related matters.
• Work closely with Design, Production, Quality, and Project teams to resolve field issues.
• Assist in development of service procedures, commissioning formats, checklists, and troubleshooting guides.

Required Technical Skills

• Strong knowledge of PDUs, RPPs, LT Panels, SCVS, Transformers, and Power Distribution Systems.
• Understanding of IEC 61439 panel systems.
• Hands-on experience with MCCBs, ACBs, busbar systems, protection relays, energy meters, PLCs, and communication devices.
• Ability to read and interpret SLDs, GA Drawings, Control Schematics, Wiring Diagrams, and Protection Drawings.
• Familiarity with power quality issues and electrical fault diagnostics.
• Hands-on experience with Multimeter, Megger, Power Analyzer, and electrical testing equipment.

Behavioural Competencies

• Strong customer-facing attitude.
• Ability to work independently at site locations.
• Ownership mindset and problem-solving approach.
• Effective communication and reporting skills.
• Ability to remain calm during critical breakdown situations.
• Willingness to travel extensively across India.

Educational Qualification

• Diploma or Bachelor’s Degree in Electrical Engineering.

Experience Requirement

• 5–8 years of experience in commissioning, service, or maintenance of PDUs, RPPs, LT Panels, UPS Systems, SCVS, Transformers, or Data Centre Electrical Infrastructure.
• Data Centre project experience will be preferred.

Travel Requirement

• Extensive travel across India.

Short-notice travel may be required for critical customer support situations