Service Engineer

About Company

SPR EMF Innovations is a subsidiary company of SPR Auto Technologies. SPR EMF is dynamic and forward- thinking technology company specializing in electric powertrain solutions for the evolving mobility landscape, with extensive R&D and manufacturing operations in India. With Shriram Pistons and Rings Ltd (SPRL) as the majority shareholder, SPR EMFI aims to expand its presence in the electric vehicle (EV) sector.

Role & responsibilities

• Attend customer complaints and provide timely technical support.
• Visit customer locations for field troubleshooting, inspection and repair support.
• Support installation, commissioning and integration of motors and controllers.
• Understand customer applications and operating conditions.
• Provide technical guidance to customer technicians and service teams.
• Conduct field trials and support product validation activities.
• Diagnose issues related to Hub Motors, Mid-Drive Motors and Motor Controllers.
• Troubleshoot motor performance issues such as abnormal noise, vibration, overheating, low torque and speed-related concerns.
• Troubleshoot controller-related issues including communication, sensor, current, voltage, thermal and protection faults.
• Check motor-controller compatibility and parameter configuration.
• Support controller parameter setting, calibration and configuration.
• Use diagnostic tools, CAN tools and data loggers for fault analysis.
• Collect field failure information and operating conditions.
• Analyse fault codes, test data and vehicle parameters.
• Conduct preliminary Root Cause Analysis (RCA).
• Coordinate with R&D, Quality and Testing teams for detailed failure analysis.
• Support implementation and verification of corrective actions.
• Track repeated failures and identify improvement opportunities.
• Prepare service reports and technical failure reports.
• Maintain customer complaint and service records.
• Prepare field visit reports and troubleshooting reports.
• Maintain records of motor/controller serial numbers, configurations and replacement history.
• Track open and closed service issues.
• Maintain records of controller parameters and software/firmware versions.
• Provide regular updates on critical field issues.
• Coordinate with R&D, Quality, Testing, Production and Application Engineering teams.
• Provide field feedback for product and process improvements.
• Support new product introduction and prototype field trials.
• Participate in customer review meetings when required.
• Ensure timely closure of customer issues

Preferred candidate profile

• DEE / BE / B.Tech Electrical / EEE / ECE or DME /BE Mech/B Tech - Mech
• Strong understanding of BLDC / PMSM motors Hub & Mid-Drive.
• Motor Controller tuning and calibration FOC preferred.
• EV powertrain integration and application engineering.
• CAN communication and protocols.
• Embedded systems fundamentals and software integration.
• Vehicle-level testing and validation techniques.
• Test data analysis and performance optimization.
• Electrical troubleshooting and diagnostic techniques