Service Engineer

Service Engineer key responsibility areas and main tasks:

Provide on-site and remote service support to customers as needed for delivery installation, SAT (Site acceptance testing), repairs, and other technical support for all Orbis Test Systems supplied products.

- Be onsite to carry out scheduled preventive maintenance and breakdown maintenance so that we meet the uptime terms agreed in the Contract /LSA

Description of the job (main tasks, supporting tasks, reporting line, main areas of responsibilities, etc.)

• Responsible for timely after sales service, technical support, Onsite Installations/Ramp up Functions
• To perform onsite Repairs of Orbis Systems supplied Test systems, RF Chambers, RF test systems & Products, Jigs & Fixtures, Signal Switching Units including RF measurement system, Electrical, electronics, electro-mechanical & mechanical sub-systems, and OTA systems
• Capable of Troubleshooting Automated fixture/test system on customer site
• Knowledge of Test Software (SW modifications) based on Orbis Systems platform to meet customized requirements - Familiar with preventive maintenance, breakdown maintenance, system upgrades so on.
• Work with the customer to suggest appropriate spare parts Requirements to reduce device down time
• Collect customer feedback to products and convey to Service/design Lead
• Prepare weekly /monthly reports and maintain records pertaining to all repairs, replacement parts, calibrations and modifications of the work done / issues to be handled.
• To meet other tasks assigned by supervisor
• Participate in Orbis Systems service, sales and engineering team reviews locally and globally.
• Need to work in shifts as per the need/demand

Possibilities for further development & career outlook :

• This position creates possibilities to work in service team to move from Service Engineer to Sr. Service Engineer, Product Specialist to Team Lead.
• This position also allows moving across to other functions such as Engineering, R&D etc depending on Skills, past performance and company needs.

Qualification:

Diploma/Technical degree (Bachelor) - Electronics and Communication Engineering / Instrumentation and Control Engineering / Electronics and Telecommunication Engineering / Electrical and Electronics Engineering

Work Experience:

• 3 to 5 years experience in professional electronics/telecommunication industry service hands on.
• Good Experience in Test system support, including RF measurement technology, Automation, Electrical and Mechanical relative maintenance
• Strong know-how of troubleshooting, identifying faults & finding innovative solutions
• Experience with Communication Test & Measurement integration system like base station test system will be helpful
• Familiar with 5G RF & OTA and Automation test technologies, solutions and applications will be considered as key selection factors

Special skills/requirements for the job:

Strong manipulative ability & willingness to learn new things

Basic understanding of tests and measurements concept & understanding of testing technology and related trends.

Must be able to communicate with customers and stakeholders (internal/external)

To be prepared for Flexible working hours, willing to travel a lot.

This position needs person who has strong experience to work independently. To Handle customer face to face and to be a contact point between company and the customer.

Key success factors of the job:

• Strong technical background, with an innovative mindset and solid problem-solving skills.
• Honest and committed to the company.
• Good character, attitude, and skills for participating in customer meetings, along with strong documentation skills.
• Fluent spoken and written English, and good communication skills.

Salary level: Salary will be aligned with the best in the industry for a candidate with similar potential.