Service Engineer

Job Description Service Engineer

Job Title: Service Engineer
Department: Service & Maintenance
Qualification: B.E./B.Tech or Diploma in Mechanical/Electrical Engineering

Job Summary

We are looking for a Service Engineer responsible for installation support, troubleshooting, preventive maintenance, breakdown maintenance, customer complaint resolution, and after-sales service of CNC and other machine tools.

The ideal candidate should have a basic understanding of Fanuc and Siemens CNC systems, electrical systems, and machine maintenance. The candidate should possess strong analytical and problem-solving skills, good communication abilities, and be willing to travel extensively to customer locations.

Key Responsibilities

• Attend customer complaints and provide timely technical support for machine breakdowns and maintenance issues.
• Diagnose machine errors, electrical faults, CNC-related issues, and mechanical problems at customer sites.
• Troubleshoot and maintain Fanuc and Siemens CNC machines.
• Perform preventive and breakdown maintenance of machines.
• Understand and troubleshoot basic electrical systems, control circuits, wiring, sensors, switches, motors, and related machine components.
• Coordinate with the internal service team and relevant departments to resolve complex technical issues.
• Provide prompt service support to Railway customers, coordinating with the service team and Pune Head Office as required.
• Maintain effective communication with customers and ensure satisfactory resolution of technical complaints.
• Identify recurring machine problems and recommend appropriate corrective and preventive actions.
• Support the service team in obtaining Preventive Maintenance Agreements (PMAs), including monthly and quarterly maintenance contracts.
• Prepare and maintain detailed service schedules, planning charts, and execution reports.
• Maintain accurate customer service logs and internal service records.
• Prepare detailed service reports covering the nature of the complaint, diagnosis, work carried out, parts replaced, machine status, and recommendations.
• Coordinate with Design, Production, Marketing, and other departments for effective resolution of customer issues.
• Follow up on pending service requirements and ensure timely closure of service complaints.
• Provide technical recommendations to customers regarding machine maintenance and operating practices.
• Ensure all service activities are carried out safely, efficiently, and within the committed timelines.
• Handle challenging field situations with presence of mind, quick decision-making, and a solution-oriented approach.
• Travel extensively across assigned territories and customer locations as required.

Required Technical Skills

• Basic knowledge of Fanuc CNC systems.
• Basic knowledge of Siemens CNC systems.
• Fundamental knowledge of electrical systems and machine wiring.
• Understanding of machine maintenance and troubleshooting.
• Ability to read and understand basic electrical diagrams/schematics.
• Knowledge of preventive and breakdown maintenance practices.
• Strong technical troubleshooting and root-cause analysis skills.
• Knowledge of machine tools/CNC machines will be an added advantage.

Eligibility

For B.E./B.Tech candidates:

• B.E./B.Tech in Mechanical or Electrical Engineering.
• 4 to 5 years of relevant experience in machine maintenance/service.

For Diploma candidates:

• Diploma in Mechanical or Electrical Engineering.

Preferred Experience

Candidates with experience in the following areas will be preferred:

• CNC machine maintenance and servicing
• Machine tools
• Fanuc/Siemens CNC systems
• Electrical troubleshooting
• Preventive and breakdown maintenance
• Field service/customer support
• Industrial machinery maintenance

Key Competencies

CNC Troubleshooting | Electrical Troubleshooting | Machine Maintenance | Preventive Maintenance | Breakdown Maintenance | Customer Service | Problem Solving | Root Cause Analysis | Technical Reporting | Team Coordination | Field Service | Willingness to Travel