Service Engineer

Airspan Networks Inc.
A LEADING VENDOR OF 4G/5G BROADBAND WIRELESS PRODUCTS AND SOLUTIONS
Airspan Networks Holdings LLC is a U.S.-based provider of wireless network solutions and a recognized leader in Open RAN. Airspan has extensive expertise in the design of carrier-grade wireless networks and has shipped more than 1 million radios globally to over 1,000 customers. Airspans reliable and scalable solutions support Macro Open RUs, In-Building Wireless, Critical Infrastructure, Fixed Wireless Access, Defense and Air-To-Ground, empowering businesses, governments, and service providers to build the networks of tomorrow, today.

Job Description

Job Title:Services EngineerDepartment: IBN ServicesJob Location: Bangalore, IN Reporting To:Managed Services Operations Manager
Main Purpose of the Job:
The Services Engineer works closely with customers and Airspans technical support teams to provide the best 4G/5G- RAN and DAS support. Services Engineer will be responsible for Network Monitoring, Tier1 Support, Answer Customer Calls, Resolve System Outages and perform System Upgrades.

Key Responsibilities:

• Network Monitoring in Follow the Sun Model. Work with Services Engineers based in other regions to provide 24x7 Network Monitoring services as per SLA
• Answer Customer Calls and provide the required support to address customer questions or requirements. Open tickets to track all issues and follow the Support Process to fulfill the requirements
• Provide Tier1 Support to all incoming customer issues and resolve issues as per SLA and Support Process
• Co-ordinate Outage Response with all internal Airspan teams and Customers to resolve Outages in a timely manner as per process
• Document all Network Incidents, communicate with all stakeholders about the incidents, Create MOPs for system upgrades/changes in the network

Education and Experience:

• Two to Three years of Customer facing experience in Wireless/Telecommunication/Networking field
• General 4G and 5G RAN E2E troubleshooting, DAS Knowledge, IP Networking experience, knowledge of communication protocols, RF Engineering fundamentals
• Previous installation or commissioning experience with DAS, LTE and 5G Systems is a plus
• Excellent English (written, spoken)
• Strong communication and presentation skills
• Available to work late evening, weekend or night shifts as needed
• Bachelors degree in data communications or electronics or computer science

Personal Specification
Self-motivated, plenty of initiative, an excellent communicator, team-worker, willing to work in a busy environment, a flexible attitude to changing priorities, responds positively to requests for assistance from other divisions in the company, flexibility to adapt working hours to respond to project or company needs. Excellent analysis and troubleshooting capabilities. Customer-facing abilities and acting under pressure.