A Field Service Engineer (FSE) in ophthalmology is responsible for the on-site installation, precision optical alignment, preventive maintenance, troubleshooting, and clinical user training for specialized eye care and surgical devices.Core ResponsibilitiesInstallation & CommissioningUnbox, assemble, and set up ophthalmic equipment in clinics, hospitals, and operating theatres.Conduct site readiness audits (power stability, room dimensions, darkroom requirements, and vibration isolation).Configure embedded software, integrate devices with hospital PACS/EMR networks, and ensure DICOM compliance. Optical Alignment & CalibrationPerform sub-millimeter optical alignment on diagnostic lasers (OCT, Nd:YAG, 532nm Green Photocoagulators) and slit lamp delivery attachments.Calibrate fixation targets, beam splitters, motorized chin-rests, and sensor sensitivity using specialized calibration jigs, artificial eyes, and power meters.Balance and calibrate surgical microscopes (focal length, zoom/magnification optics, foot pedals, and illumination optics).Preventive Maintenance (PPM) & Quality AssuranceExecute scheduled PPM protocols per manufacturer guidelines (cleaning delicate optical glass, prism inspection, lubrication of mechanical rails, lens cleaning).Test laser energy output, beam profile, and safety interlocks (aiming beam alignment, shutter controls).Replace consumable parts (xenon/halogen/LED bulbs, optical filters, fiber-optic cables).Breakdown Troubleshooting & RepairsDiagnose electro-mechanical, optical, and board-level (PCB) faults on-site. Troubleshoot imaging artifacts, camera sensor noise, and software freezing in fundus cameras and OCT systems.Minimize equipment downtime to avoid surgery cancellations or clinical delays.Clinical Application & User TrainingTrain ophthalmologists, optometrists, and OT technicians on correct operating protocols, basic cleaning, and safety procedures. Educate staff on laser safety standards and protective eyewear requirements.Documentation & Commercial SupportGenerate Service Reports, Field Failure Reports, and Customer Sign-offs.Promote and renew Annual Maintenance Contracts (AMC) and Comprehensive Maintenance Contracts (CMC).Manage field spare-parts inventory and trunk stock.Sourced from naukri
