Service Engineer

BT PRINT
Industrial Inkjet Printing Solutions

JOB DESCRIPTION
Service Engineer

POSITION DETAILS
Job Title: Service Engineer
Department: Operations
Location: Pan India (Field-based)
Employment Type: Full-time

COMPANY OVERVIEW
BT Print is a leading provider of industrial inkjet printing solutions specializing in batch coding, TIJ printers, and packaging equipment. With our head office in Kolkata and branch office in Delhi, we serve clients across India, delivering cutting-edge printing technology and exceptional after-sales support.

POSITION SUMMARY
The Service Engineer is responsible for installation, maintenance, repair, and technical support of industrial inkjet printers and related equipment at customer sites. This role requires strong technical skills, customer service orientation, and the ability to work independently in the field to ensure maximum uptime and customer satisfaction.

KEY RESPONSIBILITIES
Installation & Commissioning

• Install and commission new industrial inkjet printing equipment at customer locations
• Configure printers according to customer specifications and production requirements
• Conduct equipment testing and quality checks post-installation
• Train customers on basic operation and maintenance procedures
• Document installation details and customer handover

Maintenance & Support

• Perform preventive maintenance on industrial inkjet printers as per schedule
• Conduct routine inspections and diagnostics to prevent equipment failures
• Respond to service calls and troubleshoot technical issues promptly
• Maintain service logs and equipment history records
• Recommend upgrades or replacement parts when necessary

Repair & Troubleshooting

• Diagnose mechanical, electrical, and software issues in printing equipment
• Repair or replace faulty components including printheads, pumps, sensors, and controllers
• Perform firmware updates and software troubleshooting
• Conduct root cause analysis for recurring problems
• Ensure minimal downtime through efficient repair processes

Customer Relations

• Provide technical support and guidance to customers
• Maintain professional communication with clients at all times
• Address customer concerns and escalate issues when required
• Build and maintain strong customer relationships
• Gather customer feedback for service improvement

Documentation & Reporting

• Maintain detailed service reports for all customer visits
• Update job cards and service tickets in the system
• Track spare parts inventory and usage
• Submit daily/weekly activity reports to GM Operations
• Maintain equipment manuals and technical documentation

Continuous Improvement

• Stay updated with latest printing technologies and industry trends
• Participate in training programs and skill development sessions
• Suggest improvements to service processes and procedures
• Share knowledge with team members
• Contribute to team goals and objectives

QUALIFICATIONS & REQUIREMENTS
Educational Background

• Diploma or Bachelor's degree in Electronics, Electrical, Mechanical Engineering, or related field
• ITI with relevant experience will also be considered

Experience

• 2-5 years of experience in servicing industrial equipment (printing equipment preferred)
• Experience with inkjet printers, batch coding equipment, or packaging machinery is a strong advantage
• Prior field service experience required

Technical Skills

• Strong understanding of electrical and electronic systems
• Proficiency in mechanical troubleshooting and repair
• Basic knowledge of PLCs and control systems
• Computer literacy (MS Office, email, service software)
• Ability to read and interpret technical drawings and manuals
• Familiarity with industrial printing processes is preferred

Personal Attributes

• Strong problem-solving and analytical skills
• Excellent customer service orientation
• Self-motivated and able to work independently
• Good communication skills in English and Hindi (regional languages are a plus)
• Willingness to travel extensively (60-80% travel)
• Valid driver's license
• Ability to work under pressure and meet deadlines

WORKING CONDITIONS

• Travel: Extensive travel required within assigned region/territory
• Work Environment: Customer factory floors, production facilities, and outdoor sites
• Work Hours: Flexible hours based on customer requirements; may include weekends and holidays
• Safety: Must follow all safety protocols and wear appropriate PPE

COMPENSATION & BENEFITS

• Competitive salary based on experience and qualifications
• Travel allowances and field expenses
• Mobile phone provided
• Health insurance coverage after completion of probationary period
• Performance-based incentives
• Professional development opportunities
• Annual leave and statutory benefits as per company policy

PERFORMANCE METRICS

• Customer satisfaction ratings
• Average response time to service calls
• Equipment uptime percentage
• First-time fix rate
• Number of preventive maintenance visits completed
• Spare parts inventory management
• Service report quality and timeliness

CAREER PROGRESSION
Service Engineer to Senior Service Engineer to Service Team Lead to Service Manager to General Manager - Operations
APPLICATION PROCESS
Interested candidates should submit their resume along with a cover letter to:
Email: [email removed]
Subject Line: Application for Service Engineer Position
Contact:
Susmita Sadhukhan @ [phone removed]

EQUAL OPPORTUNITY EMPLOYER
BT Print is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Responsibilities may change based on business needs.