Service Engineer

Requistion ID : 83786

Dentsply Sirona is the world s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands.

Dentsply Sirona s products provide innovative, high-quality, and effective solutions to advance patient care and deliver better and safer dental care. Dentsply Sirona s headquarter is located in Charlotte, North Carolina. The company s shares are listed in the United States on NASDAQ under the symbol XRAY. Visit for more information about Dentsply Sirona and its products.

Role Overview

The Service Engineer - CTS is responsible for end-to-end service delivery of Connected Technology Solutions products, including advanced dental imaging systems, digital workflows, treatment centers, and other CTS-enabled equipment. This includes installation, maintenance, troubleshooting, repairs, and customer support to ensure peak performance and high customer satisfaction.

You will serve as the primary technical contact for customers in your assigned region, resolving technical issues on site, performing preventive maintenance, and contributing to service excellence standards.

Key Responsibilities

• In house repair of DS device, Installation, configure and commission CTS equipment (digital imaging, CAD/CAM, Treatment centre, table top ( DS )device and other connected solutions) at customer sites.
• Perform preventive maintenance, calibration, diagnostic evaluations, and corrective repairs to ensure reliable system performance.
• Provide timely and effective technical troubleshooting support both on site and remotely.
• Maintain accurate service records, documentation of visits, diagnostics, parts used, and resolution steps.
• Train customers and end-users on correct operation, maintenance procedures, and best practices for CTS equipment.
• Manage spare parts inventory and service tooling to minimize downtime and support rapid response.
• Work closely with sales, service planners, and regional teams to prioritize service activities and support customer needs.
• Ensure compliance with safety, quality, and regulatory standards during all technical activities.
• Provide feedback on technical trends, reoccurring issues, and opportunities for product/service enhancements.

Qualifications

Education

• Bachelor s degree in Mechanical, Electrical, Electronics, Biomedical, Mechatronics, or related engineering discipline.

Experience

• 0-5 years of experience in field service, technical support, or equipment maintenance-ideally with medical/dental technology or complex electromechanical systems.
• Prior experience with imaging, digital systems, and network-enabled equipment is a significant advantage.

Skills Competencies

• Strong technical troubleshooting and problem-solving skills.
• Excellent communication abilities to interact with customers and internal teams.
• Ability to read and interpret electrical diagrams, service manuals, and test procedures.
• Proficiency with diagnostic tools, software utilities, and service reporting systems.
• Comfortable working independently in the field and managing time effectively.
• Willingness to travel frequently within the assigned territory.

Work Environment Travel

• Field-based role with frequent travel to customer locations for installations and service calls.
• Interaction with technical teams, sales, and customers across clinics, labs, and service centers.