SERVICE ENGINEER

Job Summary

Job Position: Service Engineer

Responsibilities

• Customer Database Compilation
• Ensuring Installation cum Free service provided to customer
• Closure of warranty process as per complain registration (Updates in Service tracker)
• Encouraging use of genuine parts provided by the Co. (Share of wallet %) [Appoint Parts distributor/ Freelancer Technician in those areas where Dealer is not providing service/ parts support]
• Support encourage dealer to appoint adequate manpower required for service,
• Identify training needs for Dealer technician and organise the trainings
• Audit form fill-up.(along with i) Product Concern Intimation Report, ii) Job Card, iii) Warranty Claim Report)
• Track day to day activities of technicians.
• Allocate Technicians for Service Support to Dealers in case required/ for Service Activities.
• Product Review - Interacting with plants and share information to management regarding specific product issues PDI complains. Regular interaction with plant for continuous improvement in product providing feedback on benchmarking activity with competitor Product.

Desired Candidate Profile

• Industry: Agricultural Machineries: (Power Tiller, Power Weeder, Harvester/Reaper and BrushCutter, Water Pump, Sprayer)
• Experience relevance: Handling Assembly Services in Agri-machinery segment.
• Years of experience: Total 7 years of which minimum 4 years in relevant Industry and position.
• Qualification Required: Diploma/BTech/BE (Mechanical/Automobile)
• Location: Mumbai, Maharashtra

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.