Service Engineer

Key Responsibilities:

• Install, commission, and validate microscopy and imaging systems at customer sites.

• Conduct preventive maintenance, calibration, inspection, and system performance

checks.

• Diagnose and resolve hardware, software, optical, mechanical, and electronic

breakdowns.

• Attend service calls within defined timelines and ensure timely case closure.

• Configure instruments, imaging software, cameras, controllers, and workstations.

• Provide customer training and technical support for instrument operation and

maintenance.

• Prepare installation, service, PM, calibration, and other required technical reports.

• Maintain accurate CRM/service records and track spare parts and service tools.

• Coordinate with logistics, sales, applications, and global technical support teams as

required.

• Assist with product demonstrations, FAT/SAT, upgrades, software updates, and

technical training.

• Follow company SOPs, manufacturer guidelines, quality standards, safety

requirements, and confidentiality policies.

• Maintain strong customer relationships through professional and responsive service

support.

• Travel Requirement - Extensive travel across the assigned territory (70 to 80% travel).

Experience

• 2 to 5 years of experience in servicing scientific instruments, laboratory equipment, or

advanced microscopy systems.

• Experience with optical instruments, biomedical equipment, or imaging systems is

highly desirable.

• Experience in field service for capital equipment will be an added advantage.