HOSUR · FULLTIME
Service Engineer - Water Treatment
Proklean Technologies
Hosur · onsite · Posted 6d ago
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Section · 01
About this role
Role Purpose
Support the Water Treatment team in delivering sustainable water treatment solutions by assisting in providing technical service
Key Responsibilities
- Responsible for providing technical service
- and application support to Water Treatment customers at site.
- Conduct customer visits, troubleshoot process/service issues, and ensure effective solution implementation.
- Execute and monitor product trials, performance evaluations and technical demonstrations.
- Build strong customer relationships through responsive service and solution-oriented engagement.
- Work closely with Sales, R&D and Technical teams to resolve customer challenges and drive solution adoption.
- Identify new business, cross-selling and expansion opportunities through customer interactions.
- Maintain service reports, track action items and ensure timely closure with strong ownership.
Technical Knowledge
Industrial Water Treatment, Cooling Water Systems, Boiler Water Treatment, RO Systems, ETP, STP, Wastewater Recycling, Water Chemistry, Water Analysis, Dosing Systems, Utilities, and Basic Troubleshooting.
Key Competencies
Customer Focus, Communication, Analytical Thinking, Troubleshooting, Planning & Execution, Ownership, Teamwork, and Presentation Skills.
Key Performance Indicators (KPIs)
- Sales Achievement
- New Customer Acquisition
- Trial Conversion Rate
- Customer Retention
- Service Response Time
- Complaint Resolution
- Reporting Accuracy
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Section · 02