Service Engineer For Thane & Pune

Role & responsibilities

1. Customer Satisfaction
Deploy & Monitor Service Process & Customer Satisfaction
Audit and implement action plan for process improvement.

2. Complaints Management
Actions to reduce complaint generation & deploy internal review mechanism
Monitor Escalations & handle resolutions for Satisfactory closure
Monitor & internally escalate for support for timely complaints closure

3. Workshop Productivity
Monitor & review productivity status for improvement.
Analyze Workshop Revenue performance & suggest improvement strategies to Channel Partners
Co-ordinate with RPM for Parts Support
Review & analyse Revisits of customers

4. Service Marketing & Customer Retention
Train & Promote sale of Customer Retention products
Suggest Customer Reach & inflow enhancement strategies to Channel Partners
Workshop COB Coordination & activation

5. Technical Coordination
Coordinate with RTSM for Tech Support requirements
Coordinate for JIR(Joint Investigation Report) & technical feedback to plant
Ensure speedy completion of Updation campaigns
Identify training gaps, nominate CP manpower for courses and monitor certification status