Service Engineer EA

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Festo inspires people and organizations around the world with innovative solutions for industrial automation. We are an independent family business and offer more than 20,000 employees the opportunity to take bold steps, realize their ideas, and take on responsibility. As a team, we grow by tackling challenges together and we welcome everyone who wants to move the world with us.

Service Engineer EA

14888

Permanent

Full Time

Sales & Customer Service

Festo Vietnam

Responsible for performing service activities and responding to technical inquiries remotely and on-site at customer locations. Provide product support and troubleshoot technical issues to ensure timely and effective resolution.

Key Responsibilities

Impact on Business

• Remote and on-site support service on Festo products
• Troubleshooting, commissioning, dimensioning of Festo products
• Initiation of On-Site Support if necessary
• Case escalation if problem solving is not possible. (Hand over to Service Coordinatoror next level support)
• Ensures compliance with agreed dates and timelines
• Transferring of expert knowledge to Festo colleagues
• Planning, documentation and reporting of service/support activities
• Flexibility in working times
• Highest technical competence in working with Festo Products and systems (E.g. Specialized on assigned Topic, etc)
• Any other adhoc tasks from line manager from time to time
  
  

Communication with internal and/or external Customers, Suppliers as well as Third Parties

• Case escalation to Cluster Topic Expert if problem solving is not possible. Final escalation to TSHQ.
• Ensures a close cooperation with different depts. (Solution Engineering, Application Engineering, Concept Engineering, Quality, etc.) as far as necessary
  
  

Innovation and Change

• Failure identification, root cause analysis, identification of suitable measures, fault clearance, implementation of improvement measures of Festo products
• Development, maintenance and execution of test and simulation (after sales) in the Festo Experience Center, when necessary
• To observe any potential of process change opportunity
  
  

Requirements

Educational Background

• Bachelor's Degree in Mechatronic, Electrical or relevant field
• Master's Degree will be advantages but not mandatory
• Diploma can be considered based on work experience
  
  

Extended Knowledge And Experience

• Customer service oriented
• Good interpersonal and communication skills
• Good spoken and written in English
• Experience in Control system, PLC programming (Festo, Siemens, Omron, Allan Bradley, and/or Beckhoff), sensors, motor controller, servo motor, and/or remote IO.
  
  

Personal Competencies

• Strong analytical and troubleshooting mindset
• Excellent communication and interpersonal skills
• Customer-oriented attitude
• Self-driven and capable of working independently
• Ability to manage multiple service cases simultaneously
• Willingness to travel within Vietnam and occasionally within Southeast Asia
• Strong sense of ownership and accountability
  
  

Country: Vietnam (VN)

Location: Ha Noi

Company: Festo Co. Ltd.

Your Global Benefits At a Glance

Diverse opportunities for your development

A strong team by your side

Freedom to drive your ideas forward

Develop innovative solutions with real impact

Be part of a global network – in a family-owned company

Attractive Compensation And Additional Benefits

We look forward to your application and to getting to know you!

Apply now »