service Desk

Role : Service desk lead

YOE : 5 to 8

Location : Bengaluru

JD:

1. Floor Support

2. Call Audits

3. Take Supervisor Calls

4. Managing performance of the team

5. KB article review

6. Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement

7. Shift-left, FCR and FLR improvement

8. Continual Service Improvement provide inputs to the client and internal teams on improvement opportunities, contact reduction, automation etc.