Service Desk

Role & responsibilities

Key Responsibilities Service Desk
Handle incoming calls, emails, and chats from users
Support international users over phone and remote tools
Log, classify, prioritize, and resolve tickets within SLA
Troubleshoot issues using Knowledge Base articles
Escalate tickets to appropriate teams when required
Keep users informed on ticket progress
Contribute to Knowledge Base documentation

Technical Skills Required
Basic troubleshooting on Windows OS (XP, 7, 10, 11)
Understanding of IT assets, desktop applications, and SOP-based support
Remote desktop & application troubleshooting
Disk management, disk encryption, wireless configuration
Email client setup and connectivity troubleshooting
Printer & copier troubleshooting (local & remote)

Interested candidate send resume to-

[email removed]