Service Desk Team Lead
Progressive Techserve · Gurugram · onsite · Posted 22d ago
About a minute. You'll make an account on the way through.
About this role
Role & responsibilities
Position- SERVICEDESK GROUP LEAD
Location- Gurgaon
Location- Address:- DLF Phase 1, Gurugram, Haryana 122022
Working Days- 6 Days
Job Description SERVICEDESK GROUP LEAD
Service Desk Team Leader and actively looking for a new Team Leader role (IT service desk / helpdesk environment). Ive led a team of 20 Agents, handled incidents, and managed SLAs/KPIs, but I want to be better prepared for team leadershipfocused interviews.
For those who interview or work as Service Desk / Helpdesk Team Leads or Managers:
- What are the most common interview questions you ask or have been asked for a Service Desk Team Leader role?
- Any scenario or behavioural questions I should definitely prepare for (e.g., handling underperformers, escalations, conflicts with stakeholders, shift issues, etc.)
if you are interested kindly share your updated resume at [email removed]
Call: [phone removed]
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