Service Desk Support Specialist
UST Global · Hyderabad · onsite · Posted 28d ago
Undisclosed2–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Provide first-level technical support and customer assistance for IT incidents and service requests.
Responsible for resolving common end-user issues while maintaining high customer satisfaction.
Key Responsibilities
- Provide L1 support via phone, email, chat, and ticketing systems.
- Troubleshoot Windows, Outlook, Teams, VPN, and printer issues.
- Manage password resets and account unlock requests. - Log and update incidents in ITSM tools.
- Escalate unresolved issues to higher support teams.
- Follow standard operating procedures and SLA requirements.
Mandatory Skills
- Service Desk Operations
- Windows 10/11 Support
- Microsoft 365 Support
- Outlook & Teams Support
- Active Directory Basics
- ITSM Tools
- Incident Management
- Customer Support Preferred Skills
- Entra ID
- Basic Networking
- ITIL Foundation
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
VPNcustomer satisfactionitsmIncident ManagementCustomer SupportTechnical SupportActive DirectoryL1 SupportMicrosoft 365Entra Iditsm toolsComputer NetworksSLAticketingoperations
About UST
UST Global
IT Services & Consulting
14.0k+
employees
1999
27 years old
Aliso Viejo, California
US
₹12.9L PA avg
Avg at UST
About
UST helps the world's best organizations succeed through digital transformation, crafting disruptive solutions and strategies bringing our clients vision to life.
Industries
IT Services & ConsultingManufacturing
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