Service Desk Specialist

Job Description

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Required Information

Details

1

Role

Desktop support / O365 / Laptop support

Required Technical Skill Set

L1

Desired Experience Range

1-4 Years in Calling/Voice Profile

Location of Requirement

Noida

Desired Competencies (Technical/Behavioral Competency)

Must-Have

1. Proven experience as a help desk technician.
2. Ability to diagnose and resolve basic technical issues.
3. Basic understanding of computer systems.
4. Customer-oriented and cool-tempered.
5. 1-2 years experience in the Helpdesk/Desktop support.
6. Good Communication Skills
7. Basic technical Knowledge.

Good-to-Have

1. Experienced resources with good communication knowledge.

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Responsibility of / Expectations from the Role

1

Resolving incoming client and personnel IT queries on phone.

2

Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.

3

Collaborating with internal departments to ensure that IT needs are met.

4

Documenting processes and maintaining service desk records.

5

Asking questions about the problem and explaining possible solutions

6

Dealing with problems for hardware, such as servers, computers and printers, and software programs