Service Desk Solution Architect Pre Sales
Tata Consultancy Services · Bengaluru · onsite · Posted 72d ago
Not disclosed8–12 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
TCS hiring for Service Desk Solution Architect – Pre Sales
Location: Bangalore
Experience: 8-12
Must Have:
- IT Service / Service Desk experience
- Hands-on experience in Service Desk delivery / operations, including:
- SLA/KPI management, reporting, and service stability
- Transition or steady-state delivery ownership
- Prior experience as Solution Architect or Pre-sales Lead for Service Desk services
- Proven exposure to AI / GenAI and automation applications in IT support
- Strong analytical mindset with comfort in data-driven solutioning
- ITIL v4 certified (preferred); ServiceNow or AI-related certifications are a plus
- Strong written and verbal communication
Sourced from foundit
Skills
AI-related certificationsautomation applications in IT supportdata-driven solutioningService Desk delivery operationsservice stabilityTransition or steady-state delivery ownershipServicenowSolution ArchitectITIL V4SLA KPI ManagementService Desk experiencePresales Lead
About TCS
Tata Consultancy Services
IT Services & Consulting
608.0k+
employees
1968
58 years old
Mumbai, Maharashtra
India
About
An IT services and consulting firm offering business solutions, committed to driving innovation for global enterprises.
Industries
IT Services & ConsultingFinancial ServicesInternetEducation & TrainingBPO
Employee ratings
1,14,115 reviews
3.3/ 5
Culture
3.2
Career growth
2.3
Work-life
3.5
Employees rate it well for
Job Security22973Salary21006Work Life Balance15396Appraisal10413Work Culture8916
Find them on