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    Job · 17081939

    Diebold Nixdorf logo

    Service Desk Representative

    Diebold Nixdorf · Hyderabad · onsite · Posted 40d ago

    Undisclosed2–4 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks.
    Required Qualifications
  1. Education or equivalent work experience required.
  2. Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
  3. Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required.
  4. Interfaces with customers and internal departments and helps resolve basic to moderately complex inquiries.
  5. Addresses issues escalated from less experienced team members.
  6. Proactively informs manager about potential problems and suggests improvement actions.
  7. Reports on faulty master data.
  8. Advises less experienced team members on process and other deviations.
  9. Updates and verifies USU solutions and KScout trees after verification with level 2 or solution experts.
  10. Ensures solution tree and knowledge base information is up to date and appropriately applied to address customer issues.
  11. Defines and recommends working practice and other process improvements.
  12. Ensures that established KPIs are achieved.


    13. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Skills

    Business EnglishHelpdeskinboundInbound Customer Service

    About Diebold Nixdorf

    Diebold Nixdorf logo

    Diebold Nixdorf

    IT Services & Consulting

    2.5k+

    employees

    1992

    34 years old

    Mumbai, Maharashtra

    United States

    ₹11.2L PA avg

    Avg at Diebold Nixdorf

    About

    Diebold Nixdorf offers world-leading banking solutions and retail technology systems that help banks, credit unions and retailers meet the needs of connected consumers.

    Industries

    IT Services & Consulting

    Employee ratings

    10 reviews

    3.7/ 5

    Culture

    3.4

    Career growth

    3.1

    Work-life

    3.3

    Employees rate it well for

    Overall Company37Work-Life Balance36

    Find them on

    WebsiteLinkedInAmbitionBox reviews

    Service Desk Representative · waiting for your command