Service Desk Representative Level1

Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks.

Required Qualifications

• BTech, MCA, BCA, BCom(CS) is mandatory for the role.
• Must have 2-4 years of relevant experience or equivalent combination of education and experience in Service Desk Support/Technical Support
• Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required.