PUNE · FULLTIME
Service Desk Representative Analyst II
Allstate Solutions
Pune · onsite · Posted 12d ago
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Undisclosed0–2 yrsfulltimePune
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Section · 01
About this role
Job Description
Key Responsibilities
Education
Experience
Supervisory Responsibilities
Primary Skills
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
The Service Desk Representative Analyst II is a member of the IT support team, responsible for handling technical issues and providing support to users across the organization. This role requires an understanding of IT systems, problem-solving skills, and the ability to communicate effectively with users and IT personnel.
Key Responsibilities
- Collaborate with IT teams to implement system improvements and participate in the deployment of new applications and services.
- Train and mentor less experienced service desk analysts, sharing expertise and promoting a culture of continuous learning and improvement.
- Provide technical support for both hardware and software issues encountered by users.
- Develop and maintain detailed documentation of common issues and resolutions to enhance the knowledge base.
- Analyze and resolve technical problems, including network, hardware, and software issues.
- Monitor system performance and contribute to system audits to ensure compliance with IT standards and policies.
- Manage ticket escalation by prioritizing and routing complex issues to appropriate IT personnel.
Education
- 4 year Bachelors Degree (Preferred)
Experience
- 0-2 years experience (Preferred)
Supervisory Responsibilities
- This job does not have supervisory duties.
Primary Skills
- Information Technology (IT) Systems
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Technical SupportSolution Designmeanauditsservice designpolicy administrationit systemsGlobal OperationsIT StandardsdeploymentoperationsAdministrationInformation TechnologyAccountingcomplianceIT Supportrecruiter
Section · Company
About Allstate
Allstate Solutions
Insurance
7.0k+
employees
2012
14 years old
Bangalore / Bengaluru, Karnataka
US
₹13.4L PA avg
Avg at Allstate
About
With offices in Bangalore & Pune, we provide operations, technology, analytics and other IT-enabled services.
Industries
InsuranceFinancial ServicesAnalytics & KPO
Employee ratings
10 reviews
3.7/ 5
Culture
1.9
Career growth
1.9
Work-life
2.8
Employees rate it well for
Work-Life Balance39Company Culture37
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