Service Desk QA

Dear Candidate!

Greetings from TCS !!!

Role: Service Desk QA

Location: Chennai, Bangalore

Experience Range: 5 to 8 Years

Job Description:

1. Strong analytical, communication, and presentation skills; precise written documentation

2. Experience auditing ticket quality, call/chat/email interactions, and KB/article effectiveness

3. Ability to identify/diagnose issues, categorize/record deviations, and advise on corrective actions

4. Problem-solving with coaching mindset; collaborate with Lead for upskilling and productivity

5. Time management; multi-tasking; work with minimum supervision and quick learning skills

6. Interpersonal and negotiation skills for calibration and stakeholder consensus Technical and system expertise (networking, active directory, DNS)

7. Problem-solving and troubleshooting abilities

8. Time management

9. Teamwork and collaboration

10. Identify and diagnose issues and problems

11. Categorize and record reported queries and provide solutions

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.