SERVICE DESK Professional
Zensar Technologies · Pune · onsite · Posted 29d ago
Undisclosed1–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
As a Service Desk Associate, you will be the primary point of contact for end-users, offering technical support and resolving a range of IT-related issues. Your role is crucial in maintaining efficient and effective IT operations, ensuring our users receive timely and professional assistance.
- 1 to 7 years of experience in an L1 Technical Service Desk or IT Helpdesk role is essential.
- ITIL V3 Foundation or ITIL 4 Foundation Certification is a mandatory requirement.
- Experience in a 24x7 support environment with rotational shifts is preferred.
- Strong proficiency in ITSM tools like ServiceNow, ManageEngine, or similar platforms.
- Excellent technical skills in Windows administration, Microsoft 365 Suite, Active Directory, and VPN troubleshooting.
- Remote support tools expertise and a solid understanding of basic networking concepts.
- Strong communication skills, both verbal and written, are a must.
- A customer-centric approach and the ability to manage multiple tasks simultaneously.
- Analytical mindset with problem-solving abilities, working independently and within a team.
- Stakeholder management skills and a professional demeanor when interacting with customers.
Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
it operationsServicenowitsmnetworking conceptsActive DirectoryMicrosoft 365Itil V3itsm toolsComputer NetworksCommunication SkillsIT HelpdeskStakeholder ManagementoperationsAdministrationHelpdeskRemote Support
About Zensar Technologies
Zensar Technologies
IT Services & Consulting
10.0k+
employees
2001
25 years old
Pune, Maharashtra
India
About
Zensar is a global organization that conceptualizes, builds, and manages digital products through experience design, data engineering, and advanced analytics for leading companies.
Industries
IT Services & Consulting
Employee ratings
2,994 reviews
3.7/ 5
Culture
3.5
Career growth
3.0
Work-life
3.8
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