Service Desk Junior Engineer-Service Support

Total Experience Expected: 00-01 years

• Provide L1 technical support to international users via phone, email, and chat.
• Troubleshoot issues related to Windows/OS, MS Office, hardware, printers, networks, VPN, and Active Directory .
• Log, categorize, prioritize, and track incidents using ServiceNow while meeting SLAs.
• Resolve issues using standard procedures and escalate complex issues to L2/L3 teams .
• Coordinate with technical teams and follow incidents through to resolution.
• Follow ITIL processes, security guidelines, and support procedures .
• Maintain accurate ticket documentation and provide clear user guidance.
• Handle multiple tickets effectively in a fast-paced, customer-focused environment .

Mandatory Skills

• Experience in L1 Service Desk / Help Desk Support .
• Strong knowledge of OS, MS Office, Active Directory, VPN, ServiceNow, hardware, and networking .
• Excellent verbal and written communication .
• Strong troubleshooting and problem-solving skills.
• Experience supporting international clients .

Additional Information (Travel & Shift, etc. )

• Willing to work from the office premises.
• Flexible & Open to work in 247 environment. Qualifications

Any Stream Graduate