service desk french
Cognizant · Chennai · onsite · Posted 21d ago
Undisclosed2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Role & responsibilities
- French voice - Support
- Provide first-line (L1) and/or second line (L2) IT support to end users via phone, email, chat, and service management tools.
- Escalate unresolved issues to L2/L3 teams with proper documentation and diagnostics.
- Follow ITIL processes for Incident, Request, Problem, and Change Management.
- Ensure adherence to SLA, OLA, and customer-specific KPIs.
- Provide regular status updates and maintain clear communication with users and stakeholders.
- Contribute to knowledge base articles and continuous service improvement initiatives.
- Support shift-based operations, including rotational shifts if required.
- B2 level - Certified
Sourced from naukri
Skills
International VoiceFrench Language
About Cognizant
Cognizant
IT Services & Consulting
241.5k+
employees
1994
32 years old
Teaneck. New Jersey.
United States (USA)
About
A leader in IT services, providing insights that empower businesses to anticipate customer needs and adapt in a dynamic environment.
Industries
IT Services & ConsultingConsulting
Employee ratings
61,441 reviews
3.7/ 5
Culture
3.5
Career growth
2.9
Work-life
3.6
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