Service Desk Executive

Role & responsibilities

• Work experience on Service Desk with good knowledge Admin level experience with any of the Office365 product (MS teams, Exchange, SharePoint etc.).
• Working knowledge of Active Directory, Exchange, email migrations, hybrid migrations, Office365 application troubleshooting and general Office365 technical support.
• Experience on Rave or DFM or Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
• Research, resolve, and respond to questions in a timely manner.
• Knowledge of Incident Management lifecycle.
• Aware of current role SLA and Metrics handled.
• Work from Office is mandatory, No option of hybrid and WFH.
• 24*7 Shifts are mandatory
• Split weekly offs/weekday offs.