SERVICE DESK EXECUTIVE

• Provide timely and effective resolution of network issues.


• Troubleshoot problems at the L1 level and escalate to L2/ISPs when necessary.


• Document incidents and maintain accurate records.


• Collaborate with internal teams to resolve complex technical issues.


• Develop and implement process improvements to enhance service quality.


• Ensure customer satisfaction through excellent communication and problem-solving skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.