Service Desk Executive

Roles and Responsibilities :

• Manage customer requests and issues through phone calls, emails, or chats in a timely and professional manner.
• Resolve technical issues related to software products using troubleshooting skills and knowledge of product features.
• Escalate complex issues to senior team members or other departments when necessary.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 2-4 years of experience in an international voice process environment.
• Strong communication skills for effective interaction with customers from diverse backgrounds.
• Proficiency in ServiceNow ticketing system for managing incidents and requests.