Service Desk Executive (Only Male)

Key Responsibilities

• Act as the first point of contact for IT support via phone, email, and ticketing tool
• Log, track, and manage incidents and service requests in the ITSM tool
• Provide Level-1 support for desktops, laptops, operating systems, and standard applications
• Follow SLA guidelines and ensure timely updates to users
• Maintain accurate documentation and knowledge base articles
• Coordinate with internal teams and vendors when required
• Provide shift-based /rotational support if needed

Required Skills & Competencies

• Strong communication skills (verbal and written)
• Basic understanding of MS Office, and IT fundamentals
• Knowledge of incident ,problem, and request management
• Ability to handle multiple tickets and prioritize tasks
• Customer-focused and service-oriented approach