Service Desk Engineer

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Dear Candidate,

Greetings for the day !!

NTT DATA Services is a recognized leader in IT and business services including cloud, data and applications. A division of NTT DATA headquartered in Texas, the company leverages consulting and deep industry expertise to help clients accelerate and sustain value throughout their digital journeys. NTT DATA a part of NTT Group is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services in over 50 countries.

NTT DATA - "HELPDESK Associate/Senior Associate

Role Responsibilities:

Provide L1 and L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone.

Activities include recognition, research, isolation, resolution & follow up steps.

Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.

Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

Sound knowledge of ITIL best practices around Incident & Request Management procedures.

Strong oral and written communication skills.

Technical support via phone and email.

Manage and resolve all incidents and problems in ServiceNow and act as a liaison between users and technical escalation teams.

Knowledge on ServiceNow ticketing tool

Demonstrate strong ownership on the issues reported and handled

Cradle to grave (C2G) owning and seeing through an issue to its logical solution

Maintain hygiene in ticket documentation, category selection, and overall ticket quality.

Understand business applications used in the firm and quickly resolve or escalate as needed for issues reported with respect to these applications.

1-3 years of relevant experience in troubleshooting technical issues related to cloud Desktops, M365 suite (Outlook, Word, Excel, PowerPoint, SharePoint, OneDrive, etc) and other Multi factor authentication tools.

Experience in troubleshooting issues related to VPN, RSA SecurID, Corporate applications on Mobile devices through any MDM service is an added advantage

24x7 function and required to work in shifts.

Required Skills:

Qualification: Graduate

At least 8 Months to 2 years of experience in an international technical support profile

Rotational shifts (24*7).

Basic Technical Support skills.

Perks & Benefits:

Hospitalization Insurance upto 5 Lakhs

Transport Facility available

Interested candidates for service desk please share resume: [email removed]

Share resume on: [phone removed]