Service Desk Engineer

Location : Airoli

Roles and Responsibilities :

• Provide remote technical support to customers through phone, email, or chat channels.
• Troubleshoot and resolve IT issues related to hardware, software, and network connectivity.
• Manage and prioritize tickets in the service desk system to ensure timely resolution of customer requests.
• Collaborate with internal teams to escalate complex issues and provide updates on ticket status.

Job Requirements :

• 1-4 years of experience in an IT service desk environment or similar role.
• Strong knowledge of troubleshooting techniques for common IT problems such as printer issues, password resets, etc.
• Proficiency in using ticketing tools like Zendesk or ServiceNow is required; familiarity with other platforms a plus.