Service Desk Engineer

Job Details

• Role: Service Desk Engineer L1
• Experience Required: 1+ Years
• Monthly CTC: 24,000
• Monthly In-Hand Salary: 17,000
• Shift: Day shifts; no night shifts
• Work Mode: Work from Office
• Location: Novel Tech Park, Kudlu Gate, Bengaluru
• Payroll: Fidelis Technology
• Client: Aditya Birla Group

Important Requirements

• Hindi proficiency is mandatory.
• Candidates must have at least 1 year of relevant experience.
• Candidates should be comfortable working from the Kudlu Gate, Bengaluru office.

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JOB DESCRIPTION

Service Desk Engineer L1

Client Company: Aditya Birla Group
Payroll Company: Fidelis Technology
Job Location: Aditya Birla, Novel Tech Park, Kudlu Gate, Bengaluru, Karnataka

Job Overview

We are looking for a customer-focused Service Desk Engineer L1 to provide first-level technical support, troubleshoot IT-related issues, and ensure smooth day-to-day operations. The ideal candidate should have good communication skills, basic technical knowledge, and fluency in Hindi.

Key Responsibilities

• Provide first-level IT support to users through calls, emails, and service requests.
• Troubleshoot basic hardware, software, and system-related issues.
• Assist users with login issues, password resets, and account access.
• Identify, record, and track incidents and service requests.
• Escalate unresolved technical issues to the appropriate support teams.
• Maintain accurate records of incidents and resolutions.
• Ensure timely resolution of user queries and maintain customer satisfaction.

Candidate Requirements

• Experience: Minimum 1 year of relevant experience in Service Desk or IT Support.
• Language: Hindi communication is mandatory.
• Basic knowledge of Windows OS, MS Office, hardware, and troubleshooting.
• Good communication and customer-handling skills.
• Ability to diagnose basic technical issues and follow standard procedures.