SERVICE DESK ENGINEER

• Provide technical support and resolve customer complaints via phone, email, or chat.


• Troubleshoot and diagnose technical issues with software applications and hardware systems.


• Collaborate with internal teams to resolve complex technical issues.


• Develop and maintain technical documentation and knowledge base articles.


• Analyze customer feedback and suggest improvements to processes and procedures.


• Participate in training and development programs to enhance technical skills and knowledge.

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