Service Desk Engineer

Job Summary

Service Desk Engineer

Job Family: User Support (India)

Travel Required: None

Clearance Required: None

Responsibilities

• Work as a Service Desk/ helpdesk/desktop support Engineer.
• Will provide technical assistance to Global users
• Recognize, diagnose, research, isolate, and resolve problems through engaging discussions with users.
• Troubleshoot and resolve technical issues related to operating systems, MS Office applications, email, special applications, Internet connections, and hardware/peripheral equipment
• Route more complex problems to our internal next-level IT support staff by following correct processes and procedures.
• Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis
• Work in night shifts, to support users in USA and various other locations.

Requirements

• Should be Engineering/Science graduate
• Minimum 2+ years of relevant experience in a Service Desk role
• Strong verbal and written communication skills in English

• Hands-on experience in managing IT devices such as Laptops, Desktops Accessories
• Must have knowledge of the ITIL framework and information security concepts aligned with ISO 27001 standards
• Should have working knowledge in any ticketing tools, preferably ServiceNow
• Willingness to work only in night shifts

Nice to Have

• Certifications such as MCP and ITIL V4
• Quick learner and eager to grow with us.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.