Service Desk Engineer

Position Details: As discussed, this is a deployment model job, meaning you will be working at our clients location while being an employee of Trigent. This model allows you to gain valuable experience working directly with our clients and contribute to their projects while being supported by the Trigent team.
Job Description: Please find the detailed job description attached for your reference.
12 DDC2A Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, providing timely support, and ensuring the seamless operation of our world-class systems. You will utilize your exceptional communication skills to address client issues effectively, ensuring a high standard of quality in service delivery. Your role will also involve interpreting client concerns and designing appropriate resolutions based on your comprehensive product knowledge, contributing to a positive client experience and operational excellence. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues in a timely manner.- Collaborate with team members to enhance service delivery and client satisfaction. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of client relationship management.- Ability to analyze and interpret client issues effectively.- Familiarity with ticketing systems and service desk operations. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full time education is required.
Key Details Discussed:

• Position Title: Information Technology Operations - Application Tech Support Practitioner
  
• Salary: INR-3,30,000 / Yearly
  
• Notice Period:N/A
  

Contact Information: If you have any further questions or need additional information, please feel free to contact me directly.
We look forward to potentially working with you and are excited about the possibility of you joining the Trigent team.
Best regards,

Interested candidates pls share me your resume to below mail id

Saranya S - [phone removed] (Call and Whatsapp)

Email - [email removed]