Service Desk Engineer
Hexaware Technologies · Pune · onsite · Posted 64d ago
Undisclosed3–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Role & responsibilities
- Manage and resolve incidents/service requests through ServiceNow or Jira.
- Provide L1/L2 support for Windows OS, Office 365, Outlook, VPN, and hardware issues.
- Monitor ticket queues and ensure SLA compliance.
- Perform user account management and password resets.
- Escalate complex issues to relevant teams and maintain documentation.
Preferred candidate profile
- 3-6 years of Service Desk/Desktop Support experience.
- Experience with ServiceNow or Jira ticketing tools.
- Strong knowledge of Windows 10/11 and Microsoft Office 365.
- Good knowledge of Active Directory and networking concepts.
- Good communication and customer support skills.
Sourced from naukri
Skills
L2 SupportTroubleshootingActive DirectoryL1 SupportWindows ServerAdministration
About Hexaware Technologies
Hexaware Technologies
IT Services & Consulting
23.9k+
employees
1990
36 years old
Navi Mumbai, Maharashtra
India
About
Hexaware is a global technology and business process services company. Our 32,000+ Hexawarians wake up every day with a singular purpose; to create smiles through great people and technology.
Industries
IT Services & ConsultingBPO/KPO
Employee ratings
7,685 reviews
3.4/ 5
Culture
3.3
Career growth
2.8
Work-life
3.4
Employees rate it well for
Salary979Senior Management786Work Life Balance655Work Culture627Work Environment541
Find them on